F.A.Q. about Billing and Customer Service
This frequently asked questions page is designed to help homeowners who would rather see a video than read an explanation. The description of each videos offers a link to a blog for more in depth information.
Below you will find video answers to questions about:
- Overviews of features
Please feel free to call us in regard to any questions you have about getting a security system installed here in California.
Call today: 1-800-310-9490
Technology Overviews
Q. What is ADT Pulse?
ADT Pulse is state-of-the-art home security with home automation features. You can control your home from anywhere that you have access to an Internet connection. Click here or on the image to view your video.
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Q. What is the ADT Canopy App with Chaperone? The ADT Canopy app helps your family or friends stay in touch with each other and includes several safety features IF you are in a dark alley, you can have an operator stay on the line with you or send your location to authorities for help. Click here or on the image to view your video.
Q. What are Modes with ADT Pulse?
Modes are an amazing and powerful tool that enhances your experience with your ADT Pulse system. A mode will set several pre-set actions to occur with one quick click. Click here or on the image to view your video.
Q. What is the myADT mobile app?
With the myADT mobile app you can set up and manage your ADT billing, emergency contact list other account details at any time without making a phone call. Using the myADT.com website offers the same features. Click here or on the image to view your video.
Q. How can ADT Pulse help me control my lighting?
You can automate and remotely control lights and small appliances that are connected to your ADT Pulse Home Security System from any web-enabled smart phone, laptop or tablet. With ADT Pulse Lighting Control, you can start enjoying all the benefits of a home automation system and put your mind at ease. Click here or on the image to view your video.
Q. What are ADT Pulse Thermostats?
ADT Pulse Thermostats are programmable thermostats that are integrated into your home security and work with your other systems to offer a more control of your home and energy costs. Click here or on the image to view your video.
Q. How do custom text message and email alerts work?
Learn how to send custom text messages and/or email alerts when certain events happen or don't happen at home. ADT Pulse customized remote notifications help provide 24/7 peace of mind, by helping to keep you connected and protected. Click here or on the image to view your video.
Q. How does remote video surveillance work with ADT Pulse?
With ADT Pulse you can view live or recorded video from your home or business. ADT Pulse cameras are a great way to turn up the security in your home without spending a lot of money to do it. Click here or on the image to view your video.
Q. How do the voice features work for the ADT Pulse mobile app?
The ADT Pulse Voice App brings you the ability to control your home security system hands-free with simple voice commands. You Speak. Your Home Listens. Click here or on the image to view your video.
Q. How does the ADT Pulse touchscreen work?
The touchscreen can be mounted or used as a mobile device throughout your home to control your security system, view your cameras, control lighting, door locks and thermostats. A simple user interface allows you ease of control. Click here or on the image to view your video.
Q. How does the whole web portal work?
This video explains how to use the ADT Pulse web portal interface. It is an in-depth 10 minute demonstration of managing your ADT Pulse system alerts, automation and schedule as well as looking at event history and changing your system settings. Click here or on the image to view your video.
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How-tos
Q. How to Remote Arm and Disarm Your ADT Pulse Security System?
This video shows you how to check your security system status, arm or disarm your system or check your windows, door sensors and motion detectors. Click here or on the image to view your video.
Q. How to change a battery in a motion detector?
See how to change the battery in the most common type of motion detector. Click here on on the image to view your video.
Q. How to set up modes with my ADT Pulse system?
Setting up modes is a series of simple steps that create a powerful and simple control of multiple functions within your system that are all activated by one touch. Watch this video for a intro to setting up modes in your Web Portal Click here or on the image to view your video.
Q. How to arm and disarm my system remotely?
Learn how to check your security system status, arm or disarm your system or check your windows, door sensors and motion detectors using a cell phone, a tablet, a laptop, or just your voice, your ADT Pulse system lets you check-in and arm or disarm your system on the go Click here or no the image to view your video.
Q. How to set up ADT Pulse lighting control?
This video introduces ADT Pulse lighting and has has an overview of how to set up a light schedule in your web portal. Click here or on the image to view your video.
Q. What are ADT Pulse Thermostats?
This video introduces the benefits of the ADT Pulse Thermostats and how to set them up. The ability to remotely check and make changes to your heating and cooling system can help you save money on energy costs.. Click here or on the image to view your video.
Q. How to set up custom text message and email alerts work?
Learn how to send custom text messages and/or email alerts when certain events happen or don't happen at home. ADT Pulse customized remote notifications help provide 24/7 peace of mind, by helping to keep you connected and protected. Click here or on the image to view your video.
Q. How o use the ADT Pulse touchscreen work??
This video covers how to use the multiple functions of the ADT Pulse touchscreen. It walks you through using it to control your security system, view your cameras, control lighting and the thermostat. It demonstrates how to view status of doors, windows, etc at a glance, the ability to send an emergency "panic" signal to the ADT Central Station Network. Click here or on the image to view your video.
