Brandon Tomas's ADT Customer's 5 Star Yelp Reviews:
| ,
|
 |
 |
Featured Reviews:
Angie's List Review "Excellent job ."
Provider installed a complete alarm system with motion detectors, smoke and heat detector as well as window and door sensors. Pat was the installer and did an excellent job. He called before he arrived, was neat and very professional with all the work he did. He showed us how to use the system and we felt confident that we knew what we were doing. We had a 48 hour play period where we could use the system and play with it so that we can became familiar with how it worked before it went live with the monitoring program. I would recommend this. The ADT Pulse feature allows you to add this to your smart phone so you can monitor as well as arm and disarm the system vs the keypad nice feature.
Brandon Thomas was the rep that called on us and he is a pro! I would highly recommend him and he is a great guy. ADT is lucky to have him. He sold us on the program, the features and benefits, and matched the prices of the equipment from other companies as long as you have it in writing. Look for coupons in the mail or email so that you can get the best prices and packages of features and options as this allows him to give you the best discounts. The security panel does require a 110V connection so you may lose one of your outlets to power the unit. Having the smoke and heat detector provided the biggest reduction in our house insurance policy vs. the basic alarm package.
So far so good with the system.
William Browne ,Danville, CA
Yelp Review "second excellent experience with Brandon"
My second excellent experience with Brandon (as a neighborly gesture, he introduced me to my first home's best friend - the alarm) was fixing our store-front workshop up with a solid defense. He is probably the most gentlemanly person I have ever done business with, and I get the feeling he is genuine.
Jeremy installed the system with aplomb, despite some last minute change orders. After he left, I realized he didn't install the pad where the old one had been, but over to the right, and kicked myself for not paying better attention while he was there.
The price was very competitive, and I have only had good experiences with the phone support people. I like that the variety of ways to arm/disarm the system (key pad, remote, phone), and the app is pretty easy to use.
- Claire F., Oakland, CA
Brandon's Recent Reviews:
Great experience with this team - we are very happy with our new security system. Brandon in particular was great - he was attentive, punctual and made sure we had our needs met. We got everything we wanted at a fair price and after committing to the deal I think they had the technician out the next day for the install - very fast.
Thanks CSP!
- Ben W., Oakland, CA
....................................................................................................................................................................................................
Our salesperson, Brandon, was amazing. Very responsive, professional, and curious. He came through on everything he promised and followed up to make sure all was going well after the work was completed. Pleas call and ask for Brandon for all of your security needs. You won't be disappointed.
- Lesley M. Lafayette, CA
....................................................................................................................................................................................................
Brandon and William were incredibly responsive, friendly, and easy to work with. When I had follow up questions after the system was installed, Brandon remained highly communicative and helpful.
- Estelle D., San Francisco, CA
....................................................................................................................................................................................................
I had an overall positive experience with Brandon Tomas, and his team. They worked with my busy schedule for the initial appointment, and for the installation, and installed the system that I wanted. I had called up a national ADT dealer initially, but wanting to go local, just in case there are some issues, I chose Cal. security pros. They matched the free install offer I got from the other dealer. The system is working as intended, and the installer cleaned up after himself. Can't complain, and I'll recommend Brandon and his team.
- Pankaj C., San Ramon, CA
....................................................................................................................................................................................................
Brandon and Deane did an awesome job! Brandon did an excellent job of walking me through all of our security options and packages. He stayed in touch during the entire installation to make sure that things went smoothly. Deane did the installation and was prompt, professional, and easy to work with. He has an excellent knowledge of the system components and options and did a thorough installation.
- Kimberley K., Saratoga, CA
....................................................................................................................................................................................................
Just got through setting up our new home with ADT using Brandon and California Security Pro. Brandon is just a joy to work with and the team made the process a breeze. Pat installed the system and amiably tolerated all of my questions, neurotic debate over where to put installations, etc. Really felt like they went above and beyond to provide guidance in navigating a new security system and make sure we got a good value too. Really appreciate it, thank you!
Kate H., San Francisco, CA
Brandon with ADT helped us set up our service, made sure we had the package we needed, and made sure we understood how to use it. A security system is about peace of mind, it's something you hope you never need but are glad you have. Brandon provided that peace of mind and much more. He was professional. He was accommodating. He made things easy. I would recommend him to anyone and I will recommend him to everyone.
- Brett B., San Francisco, CA
We recently had ADT installed in our home. Brandon was our sales rep and was very professional in analyzing our home and advising us of the various monitoring options. The installer came on time (actually, a little early) and was quick and professional with setting everything up. Brandon stopped by and checked to make sure everything was going smoothly. I'd highly recommend their services.
-Traci I., Emeryville, CA
Brandon was awesome and very professional in getting the right system and devices for our home. Carl did a excellent job with installation of our system. They both were great in explaining everything and with any questions or concerns that we had. Brandon, Carl, and the office make themselves accessible for scheduling, questions, and concerns. You can't go wrong with Cal Pro ADT.
Brandon M., Tracy, CA
We bought our first home recently and wanted to keep it secure. Brandon and his team did a fantastic job of answering our questions, installing and teaching us how to use the system and following up to make sure we were comfortable. Also, if you are a USAA member, you will get a discount! I highly recommend California Security Pro!
Kristina G., Oakland, CA
I contacted California Security Pro when my home was burglarized. The very same day, this company had their installation person at my house installing an alarm system. Their follow-up since the initial installation has been overwhelmingly fantastic! I cannot tell you enough how Brandon and Carl have assisted me in keeping my home protected, and unfortunately it's been necessary to protect my house. I highly recommend this company for your home security needs whether that be alarms, video, or other.
Mark P., Oakland, CA
8/24/2016 Yelp Review
Brandon was a star sales rep. A true professional, he gave us all the info we needed, always arrived on time with a fashionably happy attitude and took care of our security needs promptly. Glad he was our rep. Thanks Brandon!
Jenny J., San Leandro, CA 
8/12/2016 "met the best price I could find elsewhere."
It is rare to find the level of customer service that I experienced with Brandon Tomas of California Security Pro. From the friendly, well-timed note he left in the mail box of my new home (and hence earned the first call from me when I started shopping for one), to the careful, attentive, and friendly nature of his visit for the quote, to arranging installation with William (who was fabulous as well!), to even taking my frantic call when I misplaced my fob the next day. Brandon also met the best price I could find elsewhere. An exceptional experience!
- Erika R., Oakland, CA
7/30/2016 "We are so thrilled with the service we received"
We are so thrilled with the service we received from Brandon and William from California Security Pro. I've never had an alarm system on my house. They spent endless hours explaining everything down to the smallest details of how it all works and were super thorough when doing the installation to ensure that every nook and cranny of my new home is secure. To boot, they met with us on a Saturday and were always available. We're lucky to have found them. Thanks Brandon! You're a gem! And thank you William for the excellent installation!
- Joann L., Oakland, CA
7/30/2016 " very proactive and provided us with great service"
Brandon and Jesse were very proactive and provided us with great service. We had a complicated install on a 3 level house and they worked with us to figure out the best solutions and successfully completed the install without a hitch. They were also very thorough and made sure we knew how to use all of the features of the security technology (there are many).
I would definitely recommend them to anyone looking for a new home security system - big or small..
Matt - Matt K., Hermosa Beach, Los Angeles, CA (New Homeowner in Oakland)
Yelp Review Yelp Review
6/29/2016 "efficient and helpful"
Brandon and William did a great job! Super efficient and helpful.
- Lili R., Oakland, CA
Yelp Review
6/29/2016 "Brandon hooked us up!"
Brandon hooked us up! Was informative, consultative and responsive. All that plus a new alarm system. We are slow adopters & Brandon's continued patience with my ongoing questions before/ during / after has been very much appreciated. Recommend Brandon if you are looking for same qualities.
peter t.,Oakland, CA
Yelp Review
5/31/2016 "done within the same week"
We called adt to get home security system installed and it was done within the same week. We first had a very professional consultation with he help of Brandon Tomas with a clear explanation of right, duty and functions. I like their job!
Wei Z., Albany, CA
Yelp Review
5/31/2016 "easy to work with, showed up on time, the rate was reasonable,"
Brandon Tomas was my service rep, he was easy to work with, showed up on time, the rate was reasonable, he is professional and knowledgeable about the products. He and the technician Carl Henderson are a great team, they explained things very clear and easy to follow. Highly recommend Brandon and Carl.
Jess H., Dublin, CA Yelp Review
5/31/2016 "We've used bay alarm, AT&T digital life and now Adt and so far this was a stellar experience."
I don't do reviews, but these guys were awesome! Brandon was amazing, prompt, professional and kind. Even nice to my crazy dog. Installation took longer than anticipated due to our old house, but they did their best to finish on time. I feel more secure and satisfied. We've used bay alarm, AT&T digital life and now Adt and so far this was a stellar experience. The service is a bit more expensive, but I'm hoping that is because of the quality of the experience! And that if we ever do need the alarm for realz, Adt will be ready.
Jennie V., Oakland, CA
Yelp Review
5/27/2016 " you won't be disappointed."
I was recently burglarized and was looking for a security system. I called all over looking for someone to get the system installed by Monday before I went to work as I didn't feel safe leaving the house alone without one. After several calls to get one installed, no one could meet my timeline. That's when I called California security pros. I was set up with an appointment that day and the security system was installed before I needed to go back to work! Brandon was very professional and made sure to cover all the possibilities with me. I was very happy with the ease of use and the ADT pulse app which lets you control and monitor the system from anywhere! Call California security pros and ask for Brandon, you won't be disappointed.
- Christopher W., San Mateo, CA (New Homeowner in Hayward)
Yelp Review
4/16/16 "Superb customer service."
Brandon Tomas is absolutely the BESSST!!! We've gone with him for three separate alarm systems and I cannot say enough great things about his superb customer service and diligent follow through! He is an outstanding rep and will continue to call on him to alarm more properties as needed because he takes care of his customers!!! Ask for Brandon, he's outstanding in every way!!!!
Sandra m.,Oakland, CA (New Homeowner Antioch,CA)
Yelp Review
3/21/16 "Brandon was great."
I'm updating my review to five stars because of the outstanding way in which CA Security Pro handled my initial dissatisfaction. Yvette made herself available for me to contact her right away, genuinely listened to my concerns (rather than become defensive) and then pleasantly and promptly worked to address them. She sent a different sales rep, Brandon, to my home at my earliest available time. Brandon was great - very positive, knowledgeable and patient. He gave me both the keypad and app demonstration that I was supposed to get the first time. He also honored the price that I had negotiated earlier. I signed the contract with Brandon on the spot because I felt very comfortable with how straightforward and honest Yvette and Brandon were both being and then Brandon helped me schedule my installation again at my earliest convenience. Jesse was my technician and he was also superb. He successfully installed everything and took a lot of care in both installing the equipment and explaining how it works, despite that he had a long day of installations. It's been a couple of weeks with the security system and I've been very happy so far. The equipment works exactly as Yvette, Brandon and Jesse described. I'm glad I gave the company a second chance and have been blown away by their ability to provide great service.
Jessica C.,San Francisco, CA
Yelp Review
3/1/16 "Satisfied with their service."
Yelp Review
3/1/16 "Amazing."
Brandon is an amazing rep. Him and his crew were always willing to go beyond my expectation to make sure things were in place. They were punctual, professional, and very easy to deal with. I highly recommended these guys for your home security needs.
Isaac L.,Chicago, IL (New Homeowner Oakland, CA)
Yelp Review
2/24/16 "Amazing!"
Brandon and Carl are Amazing! They are professional, fast and followed up promptly when I told them about a false alarm one night (it was windy and my back door raddled). They came the next day and installed a different sensor and I no longer have that issue! Highly recommended! I am able to sleep better now knowing that ADT has my back. Keep up the good work guys! I will be contacting you soon regarding another location!
Cecilia N.,Oakland, CA
Yelp Review
2/10/16 "Another excellent experience."
This is our second ADT alarm system that we have installed in the last two years and it was another excellent experience. Brandon and the ADT team handled the job perfectly once again. They were courteous, customer-focused and very efficient. Brandon is a true professional and a pleasure to work with. I would highly recommend him to anyone looking to protect their property.
Pat M.,Napa, CA
Yelp Review
2/10/16 "Super responsive and available."
We had some intense stuff happen before we moved to our new home (stove and fridge stolen) and wanted a security system before getting everything moved in. Brandon was able to get everything scheduled and ready so we didn't have to stress out about anything further. Jeremy (the install tech) was helpful and efficient and well informed. He was careful to set things up in the least obtrusive places around the house which is super appreciated. We had an issue with a sensor and another tech was sent out to fix it the next day. Brandon has been super responsive and available for everything from the start. I'll recommend him and his team to anyone who is looking for a security system for their home.
Nick L.,Oakland, CA
Yelp Review
1/31/16 "Wow!"
These stars are for Brandon Tomas. I requested him after reading Yelp reviews- although frankly, I didn't realize the importance of a field rep until I worked with him. Wow! Brandon is responsive. He gave me tips to make the install affordable. He came with the tech for the install, and returned with the install manager to replace a device. It turns out that a security system is rather individualized and it's good to have someone who has your interests in mind and keep his promises.
Maia S.,Oakland, CA
1/18/16
"Very responsive and a true pro."
Brandon provided a security system for my Niece's home in Oakland and we decided to contact Brandon and see what he could do for us. He was very responsive and a true pro. I had shopped around so I had prices from other companies which he matched. There are also coupons from mailers and emails and if you use these you have a better chance to get the best price for your system. Brandon came out to the house the day of the installation and made sure that we were happy with the product and service. I would highly recommend him to our friends. Pat performed the installation and did a fantastic job. He was very neat, cleaned up after himself and worked with us to find the best locations for all the components. Everything worked great and we really like that we can use our IPhone to monitor and arm/disarm the system. So far so good. We are both very pleased with ADT and California Security Pro. Thanks guys!
William B.,Danville, CA
........................... A Rare compliment on two sites from the same family, Thanks William B ! .............................
Angie's List Review
January 18, 2016 "Excellent job ."
Provider installed a complete alarm system with motion detectors, smoke and heat detector as well as window and door sensors. Pat was the installer and did an excellent job. He called before he arrived, was neat and very professional with all the work he did. He showed us how to use the system and we felt confident that we knew what we were doing. We had a 48 hour play period where we could use the system and play with it so that we can became familiar with how it worked before it went live with the monitoring program. I would recommend this. The ADT Pulse feature allows you to add this to your smart phone so you can monitor as well as arm and disarm the system vs the keypad nice feature.
Brandon Thomas was the rep that called on us and he is a pro! I would highly recommend him and he is a great guy. ADT is lucky to have him. He sold us on the program, the features and benefits, and matched the prices of the equipment from other companies as long as you have it in writing. Look for coupons in the mail or email so that you can get the best prices and packages of features and options as this allows him to give you the best discounts. The security panel does require a 110V connection so you may lose one of your outlets to power the unit. Having the smoke and heat detector provided the biggest reduction in our house insurance policy vs. the basic alarm package.
So far so good with the system.
William Browne ,Danville, CA
Yelp Review
12/29/15 "Beyond expectations."
Can't recommend highly enough Brandon + Hector. They were both beyond expectations - bending over backwards to make sure the installation was done right + we were comfortable using the security system. They worked tirelessly to make sure it was done correctly and we were happy - greatest customer service ever!
Linda G.,Novato, CA(Home owner Oakland,CA)
Yelp Review
12/24/15 "Strongly recommended, I am very happy."
I called several security companies to install a system in my house in SF after a remodel. Price-wise two were very comparable-ADT and an other leading name in the business. The third, recommended by my contractor, was half the price of the other two for the monthly monitoring fee. I might have made a mistake by going with the cheapest but the guy they sent out saved me from that mistake. First, he didn't show up. Second, after half an hour of waiting for him I called their office and was told he was running late but would be there. After waiting another half an hour I called back to lear that he couldn't find my house and was heading back to his office. He could've called me for directions but I guess that never occurred to him. Brandon showed up for our initial appointment exactly on time. Was very pleasant, efficient and knowledgeable. He didn't waste my time with a bunch a BS and got right to the point. No scare tactics at all. He followed up after a few days to see if I had any questions. I thought about it for several weeks and finally got around to calling him back. He knew exactly who I was a cut me a better deal than offered originally so I went with him.On the day of installation, Brandon gave me a window of time he planned to be at my house, let me know when he was on his way, and brought the installer, Micah, to make sure he could find the house. Within an hour the job was done. Micah explained very clearly how the system worked and made sure I understood it before he left. Brandon left with with his cell number in case I had any trouble in the future. Two GREAT guys!! Strongly recommended. In this case, I am very happy I didn't go with the cheapest. Don't know why the SF installer for ADT has gotten panned but these guys out of Oakland came through for me.
Harvey S.,Carmel, CA
Yelp Review
12/4/15 "Took great care of us."
Brandon and Carl took great care of us. We are very satisfied as a customer. Highly recommend them.
Te-Wei S.,Oakland, CA
Yelp Review
11/8/15 "Excellent customer service."
Hi I recently had my security service upgraded. Brandon gave excellent customer service. He went above and beyond the usual. The reason I say that is he came out and explained the new system to me. Then he came back with the installer Jesse and went through things again with me and waited for my husband to arrive to explain it to him. My husband was late arriving and Brandon had another appointment. He left for his appointment and as soon as he left my husband arrived. I text him that my husband had arrived Brandon said I'm on my way back. He came back to make sure that he spoke to my husband personally. After the installation Brandon contacted us to make sure all had went well. Which it had.
Sherri M.,San Pablo, CA (New Homeowner Richmond,CA)
Angie's List Review
November 10, 2015 - "Design a system that solved my specific requirements."
I had California Security Pro install an alarm system in my home. Overall and in most respects they deserve a strong "A" rating. The sales consultant was very informative and took time to understand my needs. He worked through them with me to find the optimal way to design a system that solved my specific requirements. He came by on the day of installation to insure that the installer clearly understood the system design. The installer was thorough, careful and equally informative. When the installation work was complete he took time to explain and show me how the system worked.They were not inexpensive but charged comparably with other ADT service providers. I chose California Security Pro because of their reputation for quality and follow through, something other companies did not have. I was not disappointed.
Ron Micon,Oakland, CA
Yelp Review
11/5/15 "AAAAA+++++,best costumer service."
I needed to write this and let people know how amazing these guys are, Brandon and Kyle gave me the best costumer service I have ever gotten in my entire life, those guys love their job and make sure to please you 100% , First of all, I got my patio broken into and got my two road bikes stolen, so I decided it was time to get a security system and cameras ASAP, I found them through Yelp based on the amazing reviews they have, I set up my appointment for a Monday at 3:00pm, Brandon Tomas showed up at my door at 3:00pm SHARP! I was surprised how punctual he was, He gave me all the information I could get, all my silly questions were answered and I had to go with them based on the deal I got and how affordable the security system would be a month. Brandon is super nice and knowledgeable, you kind of have this feeling you have met the guy for a long time, that's how comfortable he makes you feel. I scheduled my installation with him for the next 2 days ( based on my schedule) The appointment for installation was at 12:00pm on a Wednesday, Kyle ( the technician ) showed up at my door at noon sharp, I was once again, surprised how punctual he was, you know when you get your "appointment" for a certain time and that never happens and you end up cancelling plans or getting frustrated, well, that won't happen with Brandon or Kyle. Kyle Brown listened to me and advised where to locate the sensors, system, Cameras, etc etc, he was so efficient and extremely nice and polite, He did the work so fast I was surprised, he also guided me through the App and the website. Tomas also stopped by to check on everything, Now I feel secured at my home again, that piece of mind you wish to have when you leave your house or go to bed, you'll get that once you get a security system, it is affordable. I'm just so pleased I found these guys and how efficient they are, I highly recommend them, no doubts about that, AAAAA+++++ Keep up the excellent work guys!
Renzo R.,San Francisco, CA
Yelp Review
10/30/15 "Presented an offer that we couldn't refuse."
Brandon reached out to us after we had already set up a DIY security system (our first) with another provider. We were pretty happy with it but we figured we would let Brandon come over and offer his opinion and expertise. Although we were not necessarily anticipating switching companies, Brandon's thoughtful presentation and generous meeting with us really blew us away. That's something you don't really get with a lot of other providers. On top of that, Brandon offered to match (and ultimately beat) whatever price and features that our current provider was offering. At that point, he had not only won us over but had presented an offer that we couldn't refuse.
Bravo, Brandon, you're the best! Thank you!
N V.,San Francisco, CA (New Homeowner Okaland,CA)
Yelp Review
10/30/15 "He made the process very easy for me."
I recently had a terrible house fire and the house is empty, and hard to secure. Someone broke in a window and stole a ladder, and we were worried that something worse could happen.. another fire for example, from someone trying to "keep warm" inside. Brandon told me all about my options, including making it easy by pointing out the best choices. He is really knowledgeable about every aspect of ADT technology, and he answered questions I didn't even realize I should be asking.He made the process very easy for me. When we figured out what I wanted to do, he brought Jesse to the house and got us started putting the system together. It's a big house and we needed a bunch of sensors, but Jesse is a pro and made it happen without hesitation. His fingers flew across the controls of the alarm system as he programmed it, like he's done this a million times.And everything has been working perfectly since day 1. It's amazing.I highly recommend Brandon and Jesse if you need an alarm, they will make it happen with no delay and no confusion.
Jake W.,Oakland, CA
Yelp Review
10/29/15 "Everything went smoothly."
I highly recommend California Security Pro. My company's office was recently broken into, and Brandon was incredibly responsive in meeting with my VP of Operations to schedule a speedy install. The system works great, and I love that we can check in on live video on our iPhones. I liked the system so much that I had Brandon spec a solution for my home in San Francisco. Brandon is completely professional, friendly, thorough, and he checked in to make sure the everything went smoothly with the installation.Micah did a great job of installing the system and training me on its use.
Jim K.,San Francisco, CA
Yelp Review
10/15/15 "Very patient"
After reviewing security alarm systems. I chose ADT because they had better monitoring and was a large company that probably would not fold.After reading several reviews about California Security Pro and looking at their website, I chose California Security Pro to do the ADT install and set-up. In the reviews, all the customers had nice things to say
about all the employees, especially the sales and technical staff.
I asked for Brandon Tomas and was not disappointed. Last Monday, he came over and was on time, which I liked. Brandon answered all my questions, etc. He was very patient and explained the whole ADT set-up and installation process and of course the cost. The actual install would be the next day, Tuesday. Brandon and the technical
person, Carl, were on time. Brandon left for other appointments. Carl did the install and did an excellent job. It was a very hot day for our area, Albany. It was getting late but Carl kept at it until the install was complete. He was very patient and answered all my questions. Thanks, Carl. Brandon came by the next day to see how things went. I give them both 5 stars. Newton Akiyama
Newton A.,Albany, CA
Yelp Review
10/16/15 "BEST."
I don't usually write reviews, and they haven't even installed yet (coming tomorrow) but I already have to write this because...They are amazing. This is coming from a hysterical person who had a security breach this week from someone who said they will try again. I've never felt more at ease and supported than with California Security Pro.Brandon Tomas is the BEST and came out today, arrived early, waited around while I had to finish up a work call, etc. He is the politest and most helpful employee representative in any industry that I've interacted with over the past few years - or maybe ever. He clearly loves his job and loves helping people feel safe. He asked me many times what else might be scaring me about being in my house (couldn't think of anything as he'd thoroughly covered any possible threat). And, he made sure I have the fasted install possible so that I'll be set up ASAP.Thanks, Brandon!!
Leigh W.,Jacksonville, FL (New Homeowner San Francisco, CA)
Yelp Review
10/7/15 "Went above and beyond the call of duty."
I would like to acknowledge California Security Pro for the expert installation work they did on our office ADT security system.Brandon Tomas, my representative, went above and beyond the call of duty, consistently updating me during each step of the installation so that I felt comfortable and confident in their approach and process. The technician, Pat, was equally exceptional and ensured that all of the setup was done efficiently and tidily, with all cables well hidden, and was available for all of my questions following the installation.I had a great experience with California Security Pro and wouldn't hesitate to use them again in the future!
Stephanie S.,San Francisco, CA
Yelp Review
9/28/15 "Don't hesitate,very professional and knowledgeable."
Moved into our new home in Oakland a few weeks ago, and the 1st thing on our list other than Internet was a home security system. I called California Security Pros and spoke to Brandon Tomas. He was very professional and knowledgeable, and decided to set up appointment for him to see house and make recommendations and provide a quote. Brandon spent a lot of time walking us through house and pointing out what he thought was important and what best placement for sensors and cameras. He came up with a very competitive bid and we decided to move forward. Hector was our installer and did a fabulous job. Hector has tremendous patience and didn't get finished until 10pm, but didn't leave until everything was working perfectly. We had a problem getting automatic door lock to engage that was no fault of installation, but the way the door was hanging. Brandon sent over a locksmith the following day to correct the problem, and even deducted the cost from my 1st bill. Don't hesitate call Brandon, and ask for Hector to do installation.
Bruce M.,San Rafael, CA (New Homeowner Oakland,CA)
Yelp Review
9/28/15 "5 stars."
I had a great experience with Brandon. He's a great guy, upfront, and very clearly cares about his job, and more importantly, the safety of his clients. He's patient, enthusiastic, and went out of his way to return to my home when Hector, the installer, was at my house. Hector was also very professional, patient, and kind. A lot of ADT locations seem to get poor reviews, but this one gets 5 stars. It's for good reason.
Gordy L.,San Francisco, CA(New Homeowner Oakland,CA)
Yelp Review
9/28/15 "First rate and professional start to finish,Brandon Tomas is awesome!"
Just purchased my new alarm system from California Security Pro and had one of the best costumer service experiences ever. Brandon Tomas is awesome! He is very knowledgeable, polite and enthusiastic about his job and the company he works for. I like the fact that he doesn't try to over sale what you need for your house. He called to remind me about my installation appointment, he showed up at the time of the appointment to see how the install was going and also followed up a few days later to see if there were any questions or concerns. Hector the installer was also great. He walked me thru the whole process and did a great job on the install. After completion he spent plenty of time going over the system and even left me his cell number. If you need a security system I highly recommend these two gentlemen. First rate and professional start to finish.
Jeff G.,Turlock, CA (New Homeowner Oakland,CA)
Yelp Review
9/21/15 "Very pleased."
We recently had ADT installed and were very pleased with the installation & the sales person Brandon. They were both so thorough & made sure we understood the system.
Juna L.,Walnut Creek, CA
Yelp Review
9/17/15 "Great team, recommend them to anyone!"
Great team between Brandon (sales guy) and Pat (the installation guy)....would recommend them to anyone!
Cameron W.,Oakland, CA
Yelp Review
9/15/15 "Wonderful experience."
I had a wonderful experience with California Security Pro. Brandon (Area Rep) walked me through my options and made helpful recommendations about what I needed/didn't need. Kyle (Technician) set everything up and explained to me how to use my new system. Both men were extremely personable and prompt. Highly recommend.
Sarah S.,Berkeley, CA (New Homeowner Oakland,CA)
Yelp Review
8/28/15 "Excellent."
Excellent customer service and technicians. Brandon Thomas and Kyle brown were competitive in their pricing and competent. We had a minor technical issue following the alarm install; Brandon and Kyle quickly responded and fixed the issue. We were contemplating using other companies/services/etc., but glad we ended up going with them because of the above. They are highly recommended!
W C.,Berkeley, CA
Yelp Review
8/14/15 "I picked California Security Pro and it is honestly well deserved."
I just got my ADT home alarm system and the installation process was surprisingly efficient! I got a quote on one day and installation the next all the while receiving amazing customer service!
Brandon Tomas (sales rep) and Kyle Brown (technician) were patient with my hundreds of questions, thorough with their explanation of the different packages and honest with their assessment of what I needed to protect my home. I picked California Security Pro because it had such high ratings on Yelp and it is honestly well deserved.Thank you for making it so easy :) appreciate it! (Now I wish all the other services out there could learn from you, they would get a lot more business and happy customers)
Michelle C.,Santa Clara, CA (New Homeowner Oakland, CA)
Yelp Review
8/13/15 "Within 24 hours, our new system is up and running."
We had a new ADT system installed in our home today. Brandon (sales rep) and Hector (installation) were very helpful and professional. We met with Brandon yesterday and within 24 hours, our new system is up and running.
Sandra L.,Dublin, CA, (New Homeowner Oakland, CA)
Yelp Review
7/31/15 "Understanding of our concerns and what we needed."
Brandon (our sales Rep) was very thorough and thoughtful. He came over and did a walk through in and around our home. He took the time to ask specific questions to really get a better understanding of our concerns and what we needed. He understands the product very well and has a wealth of knowledge. On installation day Brandon and Micah (the technician) arrived on time. Micah was professional efficient. The panel was installed perfectly. No mess. No stress. Brandon did a thorough training on how to use our alarm. We have had no problems. Very easy to use!
Jodie B.,Walnut Creek, CA
Yelp Review
7/22/15 "Got the job done perfectly."
I had a fantastic experience with California Security Pro from start to finish. Having read great Yelp reviews about Brandon for sales and Hector for installation, I requested both and was pleasantly surprised when they were happy to accommodate the request. Brandon made the process smooth and easy, without any sales pressure. I was unsure which system and features I wanted, but Brandon was happy to offer his advice and opinions and then I was given the time I needed to make a decision. Brandon took calls and answered e-mails late at night, including over a holiday weekend. I never got his voicemail - he always picked up my calls. I had a lot of questions and he was always happy to answer them. On installation day, he and Hector arrived to make final choices about location for certain equipment, and then Hector went to work. Hector worked fast, asked me specific questions about my preferences before drilling or placing anything on walls, and got the job done perfectly. He was patient in walking me through the system features once installed, and left everything clean and ready for use. Then Brandon stopped by again at the end of the day to check on the system and make sure I had everything taken care of. It was a refreshing customer service experience. Overall, I can't say enough about the team at California Security Pro. They were the reason I went with an ADT system and having worked with them I'll be recommending them to friends and using them for all my future security system needs.
James F.,Livermore, CA
Yelp Review
7/15/15 "Excellent job in supporting our needs."
We just finished installing our ADT security system. Brandon Tomas, rep from California Security Pro, has done an excellent job in supporting our needs. He is patient, responsive and proactive in problem solving. Rene has done a great job in installation. He arrived promptly and worked efficiently in rewiring the old system and installing the new system. He is well trained and knowledgeable. I highly recommend the team if anyone is considering a new security alarm system.
Tina U.,San Jose, CA
Yelp Review
7/5/15 "Worked very hard to make sure I was satisfied."
Brandon , our sales rep, and Kyle, technician and were both amazing. I don't give reviews often but these two worked very hard to make sure I was satisfied. The security system has been in place a month now and has been working very well. I would recommend these two to my friends and family any day.
Casey H.,San Francisco, CA ( New Homeowner Oakland, CA)
Yelp Review
6/30/15 "Could not be happier,Brandon definitely deserves employee of the month!."
Last week I was lucky enough to have Brandon Tomas represent California Security Pro and install an ADT system in our office. He could not have been more responsive, congenial, professional and efficient. System was up and running in a matter of hours and then another service rep walked us through how to use the system. Could not be happier Brandon definitely deserves employee of the month!
Elizabeth S.,San Francisco, CA
Yelp Review
6/29/15 "Process was easy breezy, high quality security."
We purchased a new home recently, and I wanted to make sure my family and I felt secure with all of the extra space....and extra entry points. After reading some of the positive Yelp reviews, we called Brandon, and he walked through and recommended a great configuration for our new home. He was professional, extremely responsive, and knowledgeable on the ADT product that he sold, and he convinced me that this was the right system for our home. My wife actually was the one who was there for the install, and despite knowing nothing about alarms (or technology for that matter), Hector (the installer) was able to put her at ease. The whole process was easy breezy, and I feel good knowing that we have a high quality security in place for our new home.
Vince A.,San Francisco, CA (New Home Owner Oakland,CA)
Yelp Review
6/29/15 "Recommend California Security Pro to anyone looking for a new security system."
Brandon Tomas the salesman for California Security Pro got me a fantastic deal on a ADT wireless security system. I had moved into a home that had never had a security system installed before. Brandon was able to get the installation done for free which was something ADT had originally promised me if I would transfer my existing service. However, when ADT found out there were no sensors on the windows they wanted an additional $40/window. Brandon is the definition of good customer service and what a good salesman should be. If I could give him more than 5 stars I would. He also followed up the next day after installation to check on me and if I had any further questions. Jesse Amatrone installed the new ADT wireless security system in my home and did a fantastic job! He arrived promptly at the beginning of the appointment window and finished within an hour or so. He took the time to carefully explain and introduce the new system to me. I would highly recommend California Security Pro to anyone looking for a new security system. Very Happy Customer!!!
Tonya, Oakland CA
Tonya N.,Oakland, CA
Yelp Review
6/29/15 "Awesome"
These guys our awesome! Prompt, courteous and efficient. Brandon, our sales rep, and Jesse, our installer, were really helpful. I highly recommend them.
Sonya B.,Oakland, CA
Yelp Review
6/27/15 "I recommend them very highly."
We had ADT security installed at our home and we had a wonderful experience. Brandon Tomas (sales) and Micah Robertson (installation) were very professional, knowledgeable and patient.Brandon spent a lot of time explaining the various packages available and once we made a choice Micah did the installation. Micah did a great job and was very personable and courteous throughout the whole process. I recommend them very highly.
Gowri K.,Pleasanton, CA
6/27/15
"CSP was a good decision for us."
We are very pleased with the equipment, service and the price we paid to install and monitor security system for our home. Right from the moment when Brandon Tomas (Sales Representative) walked in to evaluate our security needs and understand what our goals were both in terms of equipment, price and monitoring fees to Micah Robertson ( our Technician who is very knowledgeable, courteous and professional) installing the system and making sure everything works, we had one of the best experiences. Definitely going through CSP was a good decision for us. If I could give them 10 stars, I would have!
Ashish A.,Pleasanton, CA
Yelp Review
6/22/15 "Flawless."
The two men who took care of our consultation and installation, Brandon and Hector, were extremely professional and helpful. Brandon thoroughly walked us through the best options for securing our home and was very informative, and Hector was quick, efficient and very neat in installing our system. I chose this company because of the great Yelp reviews and they did not let me down! I've seen some pretty horrendous reviews of other companies, in terms of messy installation and horrible customer service, and I experienced NONE of these things with California Security Pro--Hector's installation was flawless and he left no mess behind, and Brandon has always been available both before and after the installation with any questions I've had. Obviously I highly recommend them!
Janessa O.,Brooklyn, NY (New Homeowner Oakland,CA)
Yelp Review
6/2/15 "100%."
Brandon Tomas is the best! This guy, and Hector, the totally awesome installer, is on it in every way to help help his clients no matter the need. As stated before by someone else..."Shortly after we closed on the house, we received a nice handwritten "welcome to the neighborhood" letter from Brandon, who offered to come by and talk to us about our alarm options."And, Brandon followed through with 100% earnestness. We purchased in Oakland to retire to in a few years he helped us and our current renters right in every way to make it work.
Cliff W.,Chico, CA(New Homeowner Oakland,CA)
Yelp Review
5/11/15 "A+++++++++++++."
Brandon rules. Really. He works hard to made me feel great about my decision, laid out all the options, did not push me into anything, and followed through on all accounts. Hector, his installer was awesome and even though he was late from another job, worked as fast and as respectful as possible and was just a great guy. Brandon even stopped by 2x since to check up on things and make sure everything is hunky dory. You will not be disappointed with the service if you decide you need/want an alarm system. A+++++++++++++
Christopher D.,Emeryville, CA
Yelp Review
5/11/15 "Prompt, courteous and professional."
We recently purchased the house we were renting for the previous 8 months - during that time, we had an ADT system that we would set, but we knew it was un-monitored. Shortly after we closed on the house, we received a nice handwritten "welcome to the neighborhood" letter from Brandon, who offered to come by and talk to us about our alarm options. He proved to be prompt, courteous and professional - he's also lived up to his claim to being customer-service oriented. He was also knowledgeable about the various options and we stepped up to the ADT Pulse system. Our installer was Jesse and he was just as prompt, courteous and professional as his colleague. He spent hours at our house as he de-installed the older system and installed the newer one. He ensured that all the sensors that Brandon logged were properly installed and then he did a great job of walking me through the app and its usage. I highly recommend Brandon Tomas and Jesse Amatrone from California Security Pro - ADT Authorized Dealer - and give them both 5 stars!
Rich N.,Oakland, CA
Yelp Review
5/9/15 "Price match on equipment."
Both Brandon and Hector are great to work with. We started out as newbies, and Brandon was personable and patient in talking to us about security systems . He was helpful in our decision making process, patient, and has a great presence. He was also able to price match on equipment, and cheerful through the whole process. Hector was top notch, eager to come early, and extremely patient and knowledgeable in teaching us how to use the system. He is pleasant, respectful and all in all great to work with. He even suggested that we video as he taught us how to use the key pad. We just had the system installed, so I can't say anything about the system yet but it seems like it will be user friendly and keep our home safer.
Audrey S.,Pleasant Hill, CA
Yelp Review
5/5/15 "5 stars."
The agent Brandon , was very professional, and informed me very well of the process as well as The technician Jesse Amatrone,Who surprisingly installed the unit in under two hours ,I give them both 5 stares and would recommend them to anybody. Lue (A very satisfied customer)
Lue R,Oakland, CA
Yelp Review
5/1/15 "Great job."
We had a break-in several days ago and my wife's jewelry was stolen. For some reason, nothing else was touched so, even though it seemed somewhat after the fact, I contacted California Security Pro through Angie's List. Brandon was the sales rep and did a great job of explaining the options and costs. We decided on the system that seemed the best for our home. He promised installation the very next day. As it turned out, that wasn't possible so Micah came out the following day. The window was between 9:00 and 11:00 and he showed up at 9:15. He did a great job of setting us up and explaining how the system works. All in all, this was a great experience.
Sam C.,San Francisco, CA
Yelp Review
4/28/15 "Talk about going the extra mile!, impressed with the courtesy and professionalism."
We've had security systems installed in other properties. But, we were particularly impressed with the courtesy and professionalism of your ADT representative, Brandon Tomas. He arrived, on time, on a day at our convenience (Sunday), thoroughly prepared to assess our needs and present a range of options. After he placed our order, he made sure any wrinkles were worked out, and even came out with the installer 2 days later just to make sure everything started off smoothly. The installation technician, Kyle Brown, was clearly knowledgeable about the system and versed in the plan we had worked out with Brandon. He was very efficient and quick in putting the all the pieces together. Later that day, Brandon returned to make sure everything functioned as expected and even answered a few questions that had arisen. Talk about going the extra mile! These guys earned their 5 stars!
Stephen R.,Oakland, CA
Yelp Review
4/23/15 "On time, attentive, knowledgeable, would recommend them without hesitation."
I have to start by saying that I created this account just to write this review. I had the pleasure of working with Brandon (sales rep) and Kyle (technician) on the installation of my security system. From the moment I met Brandon, I knew my home was in good hands. He was on time, attentive, knowledgeable, and a pleasure to be around. He made the process very easy, explained everything patiently and thoroughly. He was able to coordinate the scheduling of my install, despite my constant request for time changes due to my crazy work schedule. Throughout the process, he was so kind and it is so clear to see how much he loves what he does. It's not something you come across regularly, so it really is quite refreshing. On the day of the install, I met Kyle. He was funny and very knowledgeable. Once he arrived, he explained everything that was happening, and went straight to work. He even took on a last minute task that was added, without any hesitation. These two are great, I am so happy I got a chance to work with these two to get my house set up. I would recommend them without hesitation to anyone else interested in securing your home. They will take care of you and make the process as easy as can be.
Andria R.,Oakland, CA
Yelp Review
4/22/15 "Much easier and friendlier experience than we've had with that other local company."
The whole processes could not have been better. Brandon worked with our schedules to make sure he was available to us when needed. The explanation of services and components were very clear and he ensured we created a system that secured our home in the most cost effective manner. The installation had a few hiccups due to faulty components, but Kyle the installer worked to get replacements and had the system up and running in no time. After a few weeks of having the system running we are going to add a few more cameras, Brandon and Kyle are again working together to meet our schedules. Much easier and friendlier experience than we've had with that other local company.
Ryan C.,Crockett, CA (New Homeowner Oakland,CA)
Yelp Review
4/14/15 "Trust."
Brandon did a great job. Diligent, on-time, courteous. There are a lot of guys out there selling security, and I went with Brandon because I felt like I could trust him .. and he gave me a great deal.
Joshua K.,San Francisco, CA (New Homeowner Oakland,CA)
Yelp Review
4/13/15 "Completely confident that we are doing business with the best."
Our hardworking ADT representative, Brandon Tomas deserves special recognition for his professionalism, courtesy and knowledge of the product he represents. His passion for his profession and his confidence in the company he represents is clearly evident from the minute we met him. Carl, our installation technician performed an outstanding job insuring that the completed product functioned properly, and that we were thoroughly informed about the particulars of its operation. We interviewed multiple companies and are completely confident that we are doing business with the best: California Security Pro/ADT. Thanks again, Brandon.
Jeffrey M.,Sacramento, CA (New Homeowner Oakland,CA)
Yelp Review
4/3/15 "Everything about the quoting process & installation was great."
We had been in our new home for about a month and had been wanting to upgrade our security system. And along come's Brandon one Saturday morning to introduce us to ADT. Brandon was friendly, knowledgeable, courteous, & very passionate about his job. Everything about the quoting process & installation was great. Pricing is very affordable. Kyle the installation tech was thorough, friendly, and all around awesome. We are very happy with our service & feel really good about having such great service reps in our area. Definitely recommend!
Casey W.,San Francisco, CA(New Homeowner Oakland,CA)
Trust Pilot Review
4/2/15 - Great service from CA Security Pro
Brandon helped me with my ADT services and he and Micah were very thorough in explaining my services and how to work the system. I am 100% satisfied and yes I would recommend your services. Thank you for your help.
Yelp Review
3/31/15 "Would recommend to anybody."
Nothing but good things to say about Brandon and the installation tech Larry. Brandon introduced himself as our local ADT rep soon after moving in to our new place, provided clear explanations of our options, and gave us plenty of time to consider our alternatives. Once we had chosen the alarm system that fit our home and budget he promptly set up the installation. He stopped by to introduce Larry, the instrument tech, and go through the paperwork, and an hour later I got a run-through of how the system works from Larry. Great experience all around and would recommend to anybody interested in ADT.
Jeff B.,Oakland, CA
Yelp Review
3/31/15 "We recommend ADT and California Security System."
Had ADT installed last month. Brandon did a very thorough job of analyzing our security needs and Micah, our technician and installer was extremely competent. After the installation Brandon checked back with us to determine that the system was working properly. After using the system for a while one of the sensors fell because our sliding glass door came off it's runners. Micah responded to my text and came the next day to re-attach the sensor. We've been very pleased with the ADT system particularly arming and disarming remotely through our cell phones and iPad. We recommend ADT and California Security System.
Stuart B.,Oakland, CA(New Homeowner Piedmont,CA)
3/22/15
"Everything promised was delivered."
I located CSP online and called and scheduled a appointment to learn how there system works and cost.Brandon Tomas was my sales rep. I was very impressed and pleased with his knowledge of the technical aspects of the system and the various hardware offerings. I had my system installed yesterday. Pat was my Tech that did the install and I could not have more pleased with his professionalism and knowledge. He answered all my questions before, during and after the install. He arrived on time and had all the tools and materials needed. In the end everything promised was delivered and the overall experience dealing with these two could not had gone better.
Scott L.,Pinole, CA
3/16/15 "Great customer service."
Brandon (sales rep) - Prompt, Courteous, Knowledgeable. Hard working young man and great customer service. The dude picked up a call from me at 9pm or so on a Sunday night when I just wanted to ask him a billing question. He promised to get me answer by next day and it was all good. Seriously who picks up a call to his cell from a customer on a Sunday night? Respect for that. Hector (installer) - Prompt, courteous and knowledgeable too. I asked a ton of questions, being all around annoying in the beginning. He answered every single question patiently. Good dude. ADT Pulse (system)- I had some reservation about going with ADT after being told they are relatively expensive versus the other competitor, but I decided to go with it mostly out of laziness- I didn't want to keep looking. I never have had an alarm system before so hard to estimate a relative score here, but the system I ended up going with is exactly what I wanted. No complaints. I really like the app and the camera. If there is one slight negative it is probably the monthly cost and the initial set up cost- both slightly higher than what I planned on paying but not crazy.
John C.,Alameda, CA
Yelp Review
3/15/15 "Service definitely deserved five stars."
Brandon did an excellent job listening to my concerns and recommending the features I would need to address those concerns. He was extremely clear and did not pressure me into signing up for the service. When I asked some follow-up questions, he was extremely responsive. His service definitely deserved five stars. We went ahead and got the system, and we're so far very happy with it.
Don G.,San Francisco Bay Area
Yelp Review
3/2/15 "Definitely recommend"
I just bought my first home and one of the first to-dos was to install a security system. I received prompt service and my preferred date for the consultation. Brandon arrived on time and was super friendly, confident, and organized. He was extremely thorough and patient as I asked tons of questions. He even came to my installation appointment to make sure everything was going well. My experience with ADT and Brandon was awesome! I'd definitely recommend both!
andrea g.,San Francisco, CA
Yelp Review
2/27/15 "Happy with their customer service."
I had a home security system installed today by ADT and I am so happy with their customer service.Brandon was my sales rep and Kyle did the instillation. So far, easy to use, and the set up was only about 1.5 hours. Brandon did a great job explaining everything up front and Kyle followed up and re-explained after the system was installed. Thank you to both of you for making this process simple!!!
Christina W.,Alamo, CA
Yelp Review
2/3/15 "Brandon and Carl as a team rate 5 stars in my book"
As I recently purchased a home in Orinda,Ca that requires a substantial remodel I was faced with a security issue as we would not be moving in till after completion which was 3- 4 months out at best. With work people in the house each day I needed to remotely secure it after 4PM and open it up by 7:00 AM in the morning. Brandon from California Security Pro came to the rescue and configured a system that worked off of the cellular network and allowed my IPhone to Arm and disarm the system. He then brought in Carl to do the install and training session who was quick and careful and had me up and going in less than 45 minutes. Brandon and Carl as a team rate 5 stars in my book.
Rick S.,Orinda, CA
Yelp Review
1/31/15 "5+ Stars for both."
Brandon Tomas came to my home this past Wednesday, in the late morning. My installation was completed yesterday, on Friday, by Hector. In this day and age it is virtually impossible to have anyone come to your home by appointment for anything without having to wait at least a week!! And the service provided by both of these gentlemen was absolutely unparalleled. Brandon was incredibly polite, professional, and enthusiastic about providing me with additional peace of mind knowing that my family and my home would be more secure. He visited on the day of the installation while it was in process, and came back again when it was completed to make sure I knew how to operate the system and that I was satisfied with my purchase. I have not encountered this level of customer service before -- ever. Brandon was truly the best, in every sense of the word. Hector was my installer and again, the service he provided was outstanding. There was a system installed in this home prior to my purchase, and nearly every window and door in the entire house was wired. Hector took the time to carefully ensure that each connection was identified and accurately represented in the new ADT system, upgraded my system software, installed new keypads, new fire/smoke detectors, and additionally added motion sensors and cameras where I needed them. He worked until 10 PM, determined to get the job done... correctly and to my satisfaction. Again, this type of customer service does not exist anymore. Outstanding work, Brandon and Hector. 5+ Stars for both. I would refer anyone to California Security Pro, both for their product and for the service provided by professionals like Brandon and Hector, who represent the company to consumers here in the Bay Area.
Christopher M.,Oakland, CA
Yelp Review
1/31/15 "This company gets my highest recommendation. "
Two days ago, I was approached in my driveway by a young man with a winning smile--BrandonThomas from California Security Pro--who we had contacted to install an ADT security system in our new home. My experience with him, and with his installer, Hector, who came to our house the very next day to install the system, was one of complete professionalism while also being engaging, friendly, assuring, and demonstrating the sort of integrity in his dealings with us that is seldom seen in business today. All promises kept. He personally dropped by during the installation to make sure everything was going as planned and expected. And then, when the installation at our property became more complicated due to a previous installation of ADT that needed to be checked and cleared before the new system was switched on--Hector remained on site until past 10pm to be sure we were live before he left for the day. I was astounded when I arrived home at 9pm and found him working with my husband, doing all of the system checks. This company gets my highest recommendation. It employs people of the highest caliber and quality, and if you should be so lucky to get Brandon as your rep, and Hector as your installation technician--then you will be in very, very good hands. Thanks, guys. For a job above and beyond the call of duty! Matt Galik
Matthew G.,Oakland, CA
Yelp Review
1/13/15 "Wow the followup and personalized service by Brandon and Kyle is commendable."
I want to thank Brandon and Kyle for wonderful customer service in the setup and contract by Brandon. Also the professional and timely installation by Kyle. Wow the followup and personalized service by Brandon and Kyle is commendable. Thanks again for an install and personalized service done well.
Keith D.,Oakland, CA
Yelp Review
12/6/14 "Whole process very easy and smooth."
I recently purchased an alarm system for my house in which I've been living for a year. My wife and I wanted an alarm system just to make sure that our home would be safe while we are both at work. When I was growing up in the Bay Area, my home had been broken into and although only trivial things were stolen, the feeling that someone had been in my home, had gone through all of my things, was not one that I would want again. I looked at several different alarm companies, and none of them compared to the service provided by ADT. Brandon Tomas came highly recommended from a friend. From our first call where Brandon was easy to get a hold of, prompt on his follow up, came right on time to our first meeting, was flexible on meeting time, he was extremely knowledgeable about the different options and was very willing to accommodate our needs. Brandon made the whole process very easy and smooth. He explained everything clearly and is one of the nicest customer service oriented salesman I've met. Brandon got our set up appointment scheduled quickly and our technician, Pat, did a great job setting everything up. Pat set up the alarm system, and showed us how to use it all in about 45 minutes. Working with Brandon and ADT was a great experience. Having a phone app where I can monitor my alarm is great. Having the alarm system keeps my home safe, and has also saved me about $45 a month on my home insurance, so I almost pay nothing for the alarm system. Thanks Brandon and ADT for such a great experience!
David B.,Concord, CA
Yelp Review
12/5/14 "Outstanding ratings."
Moved here from the east coast and required a security system consult and installation. Was very skeptical about the outstanding ratings accorded to Brandon and Carl via Yelp! After my research I decided to talk with Brandon and was both impressed and surprised. Brandon is professional, knowledgeable and informative therefore I decided to go with California Security Pro. Another pleasant surprise at installation, Carl is just as professional, knowledgeable and informative. Both lived up to their time commitments, we're very efficient and made sure we were comfortable with the system. Have not had any experience with the monitoring group as yet, but have to believe that will be as positive as well.
R, R.,Oakland, CA
Yelp Review
"We are happy with our system."
Every five star review of Brandon is spot on. Extremely helpful, friendly, professional, knowledgeable, punctual, and an overall wonderful customer service experience.Brandon mentioned that he truly cares, and it shows in all the ways he interacts with his (potential) clients. We are happy with our system, the ease it took to set up, and the followup experience that came with having Brandon as our rep.
Highly recommend!
oaktownlander c.,Oakland, CA
Yelp Review
"I would definitely recommend."
Brandon Tomas (Area Rep) made the whole process a smooth one. He offered several different options that suited our needs. I had a last minute install time change and they were able to accommodate it. Brandon is very professional and followed up after the install. I would definitely recommend ADT
Allan C.,San Francisco, CA (New Homeowner Oakland,CA)
Yelp Review
"Professional and pleasant, a good combination for any homeowner seeking assistance, could not be happier."
Brandon Tomas and California Security Pro provided expert service in planning and installing a security system for our home. Brandon was very knowledgeable and helpful throughout the process. He was both professional and pleasant, a good combination for any homeowner seeking assistance. Brandon gave us good advice. His installation technician did an excellent job putting Brandon's recommendations into effect. My wife and I could not be happier with our new security system.Joseph K.,Palo Alto, CA (New Homeowner, Oakland, CA)
Yelp Review
"The team at California Security Pro is exactly as their name states"Professional".
The team at California Security Pro is exactly as their name states: "Professional"
From scheduling the initial appointment through the installation, everyone I came into contact with was impressive. Special Kudos to Brandon & Pat. Brandon provided us will all the information we needed to make an intelligent buying decision, with no pressure or sleazy tactics (as is known to happen in this industry). Pat could not have been more patient as we went back and forth on the best place to install the unit. His work was flawless and he under promised and over delivered on the time it took to complete the work. If you are comparative shopping, you can stop now, as you have found the right choice with California Security Pro.
L H.,Walnut Creek, CA
Yelp Review
"I can sincerely say that my family and I sleep better at night."
Brandon Tomas did an excellent job explaining the different services, managing our expectations and helping us decide on a plan. I was hesitant to purchase a security system, but I can sincerely say that my family and I sleep better at night.
D S.,Oakland, CA
Yelp Review
"Amazing team, would definitely recommend."
Brandon and Carl are an amazing team. They were punctual and great communication skill. From start to finished . I would definitely recommend Brandon to any family and friends.
Bruce C.,Oakland, CA
"Economically efficient plan that gave us the best level of service."
As a first time homeowner with a brand new baby, safety is paramount. The numerous reviews on Yelp detailing Brandon Tomas' level of service convinced me to call ADT for an appointment. I am so happy I did. Brandon came to our house on time, dressed in the ADT uniform, and was very friendly and professional. He patiently listened to all my concerns and questions. He walked us through our house and detailed how we could best secure our home. I was concerned about cost, but Brandon helped me to find the most economically efficient plan that gave us the best level of service to fit my family's needs. On the day of install, Micah arrived on time and installed everything in a quick, efficient manner. Our install took less than an hour. When he left I left very confident about arming and disarming my new system. After my install, Brandon called to make sure I was happy and confident with the system. I've had a few questions since the install and Brandon has answered me with in minutes of my texts. Brandon and his team are the best in the business. In fact, I recommended ADT to my parents and they had their alarm installed this weekend.
Erica J.,Oakland, CA
Yelp Review
"Highly recommended, great experience purchasing a security system."
My fiance and I had a great experience purchasing a security system with Brandon at ADT for our new home in Montclaire! After expressing interest in a system, Brandon came to our home and went though all the details with us, answering all our questions and scheduling a installment date. They were flexible when I had to reschedule the instillation and came the next day. Then, to our surprise, Brandon stopped by the first work day after instillation to make sure everything went well and answer any of our questions about how it was working. Highly recommended.
Lindsey P.,Oakland, CA
Yelp Review
"Installation happened smoothly."
Just moved into a house on Scotia Ave, I needed a security system, and just as I was mulling over which provider to go with, Brandon came over, introduced me to ADT, answered all my questions, explained patiently, went over all the details. Installation happened smoothly. I went with ADT because of Brandon. Couldn't ask for better. He's a consummate professional. Highly recommended.
Sam L.,San Francisco, CA
Yelp Review
"They schedule around you."
I spent ages figuring out whether or not to go with a service (ADT, Bay, Comcast) or just buying and implementing my own equipment. Regardless, I wanted rock solid, reliable, cutting edge hardware and most of the stuff off the shelf didn't do it for me. ADT and Bay use Honeywell which is very reliable. In the end, I ended up going with ADT and CSP via the positive reviews for Brandon and also because I really like the ADT Pulse app for my Iphone/web browser to turn on/ff alarm and check my motion activated porch cam. It was anything BUT your typical cable / phone / service call process. They schedule around you. Brandon is awesome. Didn't sell me anything I didn't need and it's comforting to have someone other than 1-800 ADT to help in the event issues arise. I've been up and running for a month now. My address is also gimmicky and is sometimes considered Piedmont even though it's Oakland. Brandon also paid my $25 Oakland Police registration after it became apparent that it was needed (not needed in Piedmont). Can't say enough good things about Brandon. Whatever they're paying him, it's probably not enough. As far as the service, so far so good.
Danny T.,San Francisco, CA (New Homeowner Oakland, CA)
Yelp Review
"I highly recommend Brandon and Rene."
Brandon knocked on our door a few days after we moved in. We had boxes all over and we were exhausted. After he introduced himself, I said that we wanted to hear about ADT and we were planning on getting a security system, but that we were just too exhausted to make any decisions that day. He graciously said he would stop by another day. I truly appreciated his understanding and that he did not push us to listen that day. When he came several days later I was rested and ready to her about ADT.
Brandon gave a clear overview of the ADT system, then listened attentively to our needs, and then explained our options. He was very clear about the cost as well which I appreciated. He was always very professional but also friendly. I felt that he really cared that we would get the setup configuration that would meet our particular needs. When Brandon and Rene came to set the system up they were very considerate of my home, wearing foot covers to protect the floor. They set the system up efficiently and to meet our needs. When we changed our minds a few days later about whether to have a voice or sound, they graciously returned. I just had a question recently and called Brandon. He was prompt in calling back and helpful with his response. I highly recommend Brandon and Rene.
Helynna B.,Oakland, CA
Yelp Review
"We are 100% satisfied with California Security Pro."
The past few months our neighborhood, and surrounding neighborhoods have been experiencing a rash of home invasions; front doors are kicked in and robbers are assaulting families at gunpoint-this brazen behavior made me really nervous.I reached out to my neighbor (who recently had their alarm go off accidentally), he said I've got ADT and I have been pleased... We immediately Yelped, found California Security Pro., read Brandon's glowing reviews and I was able to get an appointment the same day and set up an install within the week! The glowing reviews for Brandon Tomas and California Security Pro were TRUE. Throughout the process Brandon was extremely patient with my numerous questions of "Why and Why Not's" I had already prepared a list of things before he arrived. He was knowledgeable, and gave me a customized system that worked with our families lifestyle/traffic pattern, and on top of that he worked within my budget. On the day of install, Jesse arrived and was extremely helpful, he arrived on time and did not make me feel rushed with my questions throughout the process. Jesse went beyond by offering additional suggestions for use/operation of products; i.e. camera, exterior alarm, position/locations for optimum value. He left me his direct number "just in case"! Several days later Brandon came by after our install as he had promised to follow up with us, we added an additional keypad at the front door, for convenience. We are 100% satisfied with California Security Pro, from start to finish Brandon and Jesse exceeded our expectations, in a day when Customer Service usually means a call overseas. I have already recommended Brandon to neighbors on "nextdoor.com" and several clients. We definitely feel safer, Monday night was our first night with the ARMED STAY!
Valerie
Val P.,Oakland, CA
Yelp Review
"Very very happy with the service we got and I highly recommend this company!"
With high increase in burglaries in our neighborhood, we decided to install the alarm system. One of our neighbors recommended ADT, and we yelped the service in the area. California Security Pro had fantastic reviews with five stars!! We called the company right away for an appointment, and they were able to send the sales person the SAME day! Brandon Tomas came on time. He is wonderful times 1000. He was very professional, kind, patient, and answered all our questions. He stayed for a couple of hours, showed all the options we can choose from, and recommended services that we can get benefit from. Plus he was very kind with 'pricing' if you know what i mean. :) I wasn't at home for installation, but my roommate recorded tutorial that JESSE showed. He thoroughly explained all the key pad functions, and his explanation was very easy to follow. About a week after the installation, Brandon came by to check on us. It was wonderful to know that they care! We are very very happy with the service we got and I highly recommend this company!
Jihae S.,Oakland, CA
Yelp Review
"System installed and easy to operate, painless."
Brandon Tomas, from ADT came to our house last week and explained in great detail about the ADT security system. My husband and I felt Brandon was professional and didn't push us at all into contracting with ADT until we were ready to decide what we needed. Because Brandon had visual material to explain the ADT system and showed us how painless it would be to have the system installed and easy to operate we decided to sign up with ADT. Brandon gave us his cell number so that we could contact him with any questions about the system. I would recommend ADT and Brandon Tomas as representative to anyone thinking about having a home security system installed in their home or office.
Kathleen G.,Frederick, MD, (Oakland New homeowner, CA)
Yelp Review
"Terrific to work with."
Brandon has been terrific to work with. He even dropped by to follow up and was able to help us with the settings saving us a service call.
Mike F.,Oakland, CA
Yelp Review
"Brandon is a superstar representative. Seriously!"
Yelp does not disappoint when it comes to rating this company! But I'm especially impressed by the representative, Brandon! We called ADT last year to get an alarm system installed in our new home. Brandon came to our home and was exceptionally helpful, professional, knowledgeable, and attentive. He made sure the installation went went, and even called us a week later to make sure everything was running smoothly. We recently needed to add an additional system in our rental unit and we called Brandon, hoping that he could help us again. Brandon returned our call within the hour and set up an appointment to come out the very next day. He was able to promptly set us up with installation, and as before, came out to ensure all was going well during the installation process. Who does that these days?!?! Brandon is a superstar representative. Seriously! He definitely knows how to make customers happy. He is extremely skilled at what he does, and I hope his company knows what an amazing reputation he is giving them! Thank you, Brandon!
I also wanna give kudos to Jesse, the installer. He was so helpful, patient, and kind as he taught me how to use each of the keypad functions. Thank you,
Jesse. e. t. Oakland, CA
Yelp Review
Brandon came in and solved our problem very clearly and concisely. Been working like a charm ever since. Nice job Brandon.
Lloyd S.Oakland, CA
Yelp Review
"He was quick to follow up when we had questions, and in getting the necessary paper work to us when we decided to go ahead with ADT."
Brandon was attentive and informative, without being pushy, about the type of alarm system that fit our needs. He was quick to follow up when we had questions, and in getting the necessary paper work to us when we decided to go ahead with ADT.
Jessie, the installer, did a very nice job. He was knowledgeable about how to do the installation in an older house, paid attention to the aesthetics of hardware placement, and consulted us fully about the placement of a second key pad. Both Brandon and Jessie took the time necessary for us to understand how to use our new system.
Martin K. Oakland, CA
Yelp Review
His patience, attentiveness, and positive attitude were most appreciated!
Brandon was fantastic to work with. He visited our home multiple times to assess our security needs, walk us through all the options, and supervise the installation. His patience, attentiveness, and positive attitude were most appreciated!
Brian A. Oakland, CA
Yelp Review
"Would recommend the system to anyone"
Have not felt so safe since my 100 lb Akita passed....with the added benefit that the alarm has yet to steal my food or bite my friends. Anyway impressed with ADT, impressed with the representative Brandon his knowledge and follow up was exceptional. Would recommend the system to anyone. I also did the key remote and really like it!
Matt S. Lafayette, CA
Yelp Review
"Both CSP and Brandon are top notch even Post sale of the ADT system they sold me months ago. AMAZING!!"
UPDATE: Ok talk about amazing customer service from Brandon!! Had a mixup last month with ADT calling Oakland PD on a false alarm even after I told them everything was fine which resulted in a $84 bill from the City. I got absolutley nowhere with ADT and didn't have any time dealing with them any further on the matter as I'm super busy and was about to go out of the country. So I call Brandon directly yelling and screaming at my frustration. He completely stayed calm and showed impeccable customer service skills and said he would take care of it one way or another. Lo and behold the next day I receive a check in the mail for the bill from CA Security Pro. Both CSP and Brandon are top notch even Post sale of the ADT system they sold me months ago. AMAZING!! If I could give 6 stars I would. Thanks Brandon and CSP!
Great service from beginning all the way through installation of my ADT system. Brandon was very professional, knowledgeable and very easy to work with to get my ADT system installed. Rene the installer also did a fantastic job getting everything setup for me with great post installation follow up from Brandon. Highly Recommended.
Ki H. San Francisco, CA
Yelp Review
"Excellent service from start to finish."
Excellent service from start to finish. Brandon and Carl were prompt, courteous, and very helpful. Brandon went out of his way to make sure I had all of the information I needed. I especially appreciated that he did not try to upsell me and even explained why certain options I was considering were not really necessary. Top notch customer service all around from scheduling, to estimate, to installation. These guys even managed to charm my very shy dog who wasn't too keen on a couple of strangers walking around our house.
K E. Oakland, CA
Yelp Review
"Professional and quick, very polite and knowledgeable."
Thank you Brandon & Carl!
Professional and quick, very polite and knowledgeable.
Delivered what promised and checked with us to see
if system works! 5 * * * * * 5
Corina M. Hayward, CA
Yelp Review
"We feel safe in our home with ADT"
We used ADT to install our first alarm and are very happy. Our sales consultant, Brandon, was wonderful. He is professional, on time, informed and generally enjoyable to work with. He was able to sign us up for a very affordable plan as well as throw in some special extras. We feel safe in our home with ADT. Thank you Brandon!
Lesley M. Lafayette, CA
Yelp Review
Yelp Review
"A+ on all the things we were looking for!"
ADT was the only choice for me. Brandon Tomas came, laid out the perfect security solution, provided us the best deal & guaranteed an install date that beat our deadline. A+ on all the things we were looking for!
Cristina G. Oakland, CA
"If other ADT experiences do not go smoothly, perhaps ask for Brandon Tomas."
The house already came with an ADT alarm system but required updating. My authorized dealer Brandon, along with his technician associates Renee and Larry were very friendly, prompt, cordial, and precise in their services. Brandon even honored the rebates and discounts after I signed up for the package. If other ADT experiences do not go smoothly, perhaps ask for Brandon Tomas.
C L. San Leandro, CA
Yelp Review
"The follow through/implementation of the system was timely and up to high standards"
This is my first Yelp review. Apologies for the last of succinctness. My wife and I recently purchased a home in Oakland and were in the final stages of moving in when Brandon Tomas came to our door, representing Cal Security Pro as an authorized ADT Dealer. This was quite odd at the time, given that ten minutes prior to showing up, I had called ADT via a corporate flier that was mailed to our new address promising a great deal. At first I thought their turnaround time was unprecedented, but quickly learned that there is a lot of competition out there for security business. Brandon was friendly, informative and very knowledgable about home security, so much so that I moved forward with his business and cancelled the other ADT appointment I made. Amazingly enough, the other company made me an offer I couldn't refuse - which was also matched by Brandon. WIthin a week I had installation for our security system from Hector - who, like his counterpart was prompt, knowledgable and very good at what he did. Hector came and had the installation done within an hour, gave an excellent tutorial on how the system operated and even had time to say hello to my dogs. Brandon and Hector made this experience excellent.
I understand that this sounds like a commercial for this particular company. It's not - I don't give Yelp reviews but feel compelled to given that I had someone who I didn't know come to my front door selling security and has shown me an incredible amount of customer service. The follow through/implementation of the system was timely and up to high standards. Highly recommended.
D K.,Oakland, CA
Trust Pilot Review
1/9/15
Efficient, easy to work with, and responsive - highly recommended
Jake, Oakland, CA
