Who provides the absolute BEST customer service?
You do, you sly devil you! Who else knows exactly how to charm your pants off? Who else knows what to say when you are irritated? How often to do you think, "I'd have done it this way! Who forgot to teach that person how to talk to customers?" Right?
So if you are like me (which I know you are,) then what you want to do is pay your bill at midnight. Update your account while watching The Walking Dead and eating Hawaiian pizza with added smoked bacon, chocolate chunk cookies and order another yard sign in your pajamas or commando if you want. And who better to handle all those needs than YOU?
With myADT.com, handle the customer service aspects of your account yourself when it is convenient for you. Skip being asked how your day is going today and being told how happy they are to be helping you update your emergency contact. Seriously... no one is ecstatic to be updating the emergency call list?
Log-on... click, click, click and VIOLA! Your right back to slaying the un-dead in less time than it takes to find ADT's number. Access your account a myADTcom or download the mobile app!
7 reasons why you'll say, "myADT is my kind of Customer Service."
#1 It's simple.
Sign-up takes less than 60 seconds. Click "Create account," enter your phone number and the verbal password you set up at install and your in.
To complete your account set up, select your monitored address from the options, then enter your name, email , a password and a security question and your account is set-up and ready for use. You'll need to click on the email they send to confirm you email address and that's as hard as it gets.
#2 It replaces having to make a phone call during business hours.
Pretty much that, who remembers to call about non-business issues during business hours?
#3 You get to double check your info that they have on hand at anytime.
When you first sign up, you'll want to Click on “MY ALARM” at the top and verify that your emergency contacts are correct (especially if you did them from memory.) Then you should actually visualize your alarm going off and who should be called first, second and third.
#4 MyADT.com will remind you of important issues.
In the “System Management” tab on the side bar, click “Inactivity Alerts”. Click “Submit” in the pop-up window to receive an email if you have not tested your system in 30 days. System management is where you can to test your system. You can also pencil in your vacation and receive a reminder to review you emergency call list right before you leave. Calling you neighbor won't do a lot of good if they are on vacation with you.
#5 Print your own Homeowners Insurance Certificate
Click on "Overview" and print away, just fill out your certificate and send this certificate to your home owners insurance so that you can get any applicable discounts to your insurance premium.
NOTE: If you are a California Security Pro client, we will automatically email your completed certificate to you after install. If you are not... sorry. But you can still print your own.
#6 similar to point #1, myADT.com is SUPER simple.
From your home screen, click on the category you would like to manage and click, click, click. Your task is done.
#7 It's Mobile with the myADT.com mobile app
Download the myADT app for your iOs system here and for Android systems here and have all these capabilities on the go.
Since we've already discovered that you give yourself world-class customer service, it makes sense to utilize the myADT.com website or mobile app to accomplish many customer service needs. You'll conveniently find the log-in at myADT.com or by accessing California Security Pro's site. You'll find this and other log-in links by accessing our "Customer Long-in" link at the top of any page.
For a step by step review of every feature of myADT.com see this blog, see this blog for a step-by-step how-to (with screen-shots) of the 60 second sign-up process.
If you'd like more information on an ADT Pulse or standard ADT system, give us a call at 1-800-310-9490 or click below to schedule a FREE home security review. Don't forget, if you are would like to refer a friend to have their own ADT monitored security system, California Security Pro offers a $200 referral reward. That's $100 to $150 more than most companies offer.
